Originally Posted by
saunders111
So it seems likely that AA is driving away even non-FF customers, over the long haul, by offering them a substandard customer experience, including by using RJs for very long flights.
Southwest flies 737s and serves 69 cities. AA has RJs in the fleet and serves 250 cities (Delta 351). Insist on 737s or bigger and you'll disappoint Dr. Seuss:
Oh, the places you will not go!
If that substandard experience you allege saves me a connection and two hours each way, sign me up.