Flight/Origin-Destination:AC619
Date:Nov 10 2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, adequate
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? well groomed...questionable on professionalism
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No menu, no newspaper, meal order taken from front to back, once again resulting in me not getting my first preferance.
Did crew offer a hot towel prior to the meal service? No
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) No idea, I declined the remaining meal options
How was the quality of all the meals? N/A (see above)
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Absolutely not (see below)

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Connecting

Overall experience/any other comments
I think I found a new low in service in J class. I'm quite astonished. No pre-departure service other than hanging my jacket. First time ever not seeing hot towel service. When meal orders were taken the SD simply stared at me expecting me to be able to guess at what was being offered (remember, no menus). When I asked what meals they had he made me feel as though I was causing a great imposition. The SD, who was serving the J cabin throughout the flight, disappeared for most of the flight...and it wasn't behind the galley curtain. He went off to the Y cabin. Now I understand that this flight was full and that there was a bit of mild turbulence to start the flight, but w.t.f. buttercup? It was an E75 for crying out loud. Since the J class FA (the SD) was back in Y all the flight, drinks were not topped up. Throw in the front to back meal order taking which meant I didn't get my preferred meal on my 3rd straight flight and I'm slightly perturbed.

Granted, the pilot did announce the expectation of some "significant" turbulence on the flight and, as a result, kept the seatbelt sign on longer than normal. But the extra time with the seatbelt sign turned on amounted to 15min or less, so I don't see how it can be used as an excuse for skipping so much of the service.