First of all she followed the rules and you know that, so when you asked her to bend the rules and make the exception, you knew that it would not be likely to happen?
But I'm on your side if it was the Asian Dragon, as she should be relived from her duties in the lounge and be stowed away in a closet far away from contact/interactions with other human beings.
Otherwise, I think that the staff is pretty OK in OSL.