That's why you document every conversation and person you dealt with. They're obviously making stuff up. Do a chargeback, and I was you I'd also consider posting a report on TripAdvisor, and any other place you think it would bring attention to their actions.
Originally Posted by
ORDnHKG
Dear Mr. ORDnHKG,
Thank you for contacting Guest Relations regarding the billing you received from the Holiday Inn Chicago - Elk Grove, IL. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced.
I have contacted the management of the hotel regarding the charges you received and have verified them to be correct. We were informed the charges were for the burned blanket which was according to the housekeeping report; you admitted to them that you accidentally burned it.
Once again, we appreciate you taking the time to contact our office. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your future travel needs. Please let us know if we may be of any further assistance.
Sincerely,
Jacqy Ramos
Guest Relations
IHG