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Thread: Charged by hotel that I burn a hole on the blanket by cigarette
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Old Nov 14, 2010 | 10:34 pm
  #37  
ORDnHKG
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Shocking reply from the guest relations
Dear Mr. ORDnHKG,

Thank you for contacting Guest Relations regarding the billing you received from the Holiday Inn Chicago - Elk Grove, IL. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced.

I have contacted the management of the hotel regarding the charges you received and have verified them to be correct. We were informed the charges were for the burned blanket which was according to the housekeeping report; you admitted to them that you accidentally burned it.

Once again, we appreciate you taking the time to contact our office. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your future travel needs. Please let us know if we may be of any further assistance.

Sincerely,
Jacqy Ramos
Guest Relations
IHG
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