dgranet

I just spent time on the new site here in California. As a platinum about to become exp I am terribly frustrated. I spent 2 hours trying to book a multi city flight and could not buy it after putting in my CC info NOR put it on hold. Agent got me the flights but at a HIGHER price and then web desk was unhelpful. Supervisor WC patiently explained that the site is designed not to allow you to book a round trip flt via multicity (even though I wanted to carefully choose segs). It does allow you to do this but then traps you in a permanent loop! They know the flaw and keep it there with no apology. I watched the fares go up and it cost me a bundle. Thanks AA. I'll get a million miles shortly, take my gold for life and go elsewhere.