Originally Posted by
greentips
Dear Mr. Smith:
I write in reply to your response. You don't seem to understand the matter. While you may recognize the "inconvenience" the tsa imposes on your customers, your customers will not long be your customers given the actions and policies of the TSA. In fact, we will not be using the commercial aviation system until you help clean it up.
Your choice: reduced load factors, reduced flights, reduced revenue or lobby congress to fix the problem.
Sincerely,
Ex-Pax.
A lot of airline complaint handling is automated: look for certain keywords, select standard response, clerk hits "send" key. A second round like this (w/ the original letter attached) is often needed to get their actual attention.
Originally Posted by
jordanmills
I wrote southwest on Wednesday. I think they're swamped. I got a prompt reply, but it was basically "someone else will answer you within a month". At least it wasn't a total blowoff.
That par for WN, at least they acknowledge receiving it. If they don't reply in 30 days, you will get an apology for the delay.
At least, that been my experience in dealing the them via email.