Originally Posted by
number_6
QF has improved by leaps and bounds in handling irrops at LAX over the past decade; quite impressive. They get lots of practice with late flights and equipment/crew shuffles. For mass disruption events QF is pretty good, easily in the top 5% of airlines worldwide in my experience (and I've had lots of disruptions). DL used to be very good (I've had tons of free hotel rooms at CVG and ATL due to misconnects); but that was the old DL ... not so good any more. Overall QF is both efficient and effective in how they handle irrops and do try to do the right thing when they can.
Not sure they are top of the class, but I have also had very good IRROPs experience with QF.
Originally Posted by
number_6
As always pax attitude can affect the outcome. Working constructively to find a solution gets much better results than berating the staff for problems outside of their control, or insisting on inflexible outcomes. Some QF staff at LAX have a surprising amount of authority to do things for you (compared to SYD for example).
At the end of the day, this advice is something all passengers should be armed with. Be calm and non-combative, and wonders can be worked.
In the case of the other thread you posted today in, sounds like there were no PE services to put that OP onto, thus the impasse.