I wrote southwest on Wednesday. I think they're swamped. I got a prompt reply, but it was basically "someone else will answer you within a month". At least it wasn't a total blowoff.
Dear Jordan,
Thank you for contacting us. We are forwarding your e-mail to our Customer Relations Department for further review. You should expect a response to your concern within 30 days, and we'll do our best to get back to you as soon as possible. We certainly appreciate your patience.
Sincerely,