Dear Ms. Lostinthewash:

Thank you for your email to Mr. Careen. It is my pleasure to respond on behalf of Air Canada.

Security is the responsibility of CATSA. Their website link is www.catsa-acsta.gc.ca

Air Canada does work diligently with CATSA to ensure the utmost in safety and security for our passengers and crew.

We do thank you for your feedback Ms. Lostinthewash and I have taken the liberty of forwarding your concerns for our internal planning considerations.


Sincerely,
<Name Removed>
Customer Relations
Executive Centre

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Mr. Careen is Air Canada's Vice President, Airports (responsible for the "airport experience")

Of particular disappointment to me was the total lack of actual response. My letter to them indicated that I while I knew CATSA was responsible for security, my paying dollars went to the airline, and they should expect significantly less revenue from me until they exert some influence.