FlyerTalk Forums - View Single Post - Self Service check-in kiosk problem at GVA
Old Nov 13, 2010 | 11:16 am
  #1  
GVAfever
 
Join Date: Nov 2010
Location: LON
Programs: BA Silver, M&M
Posts: 27
Self Service check-in kiosk problem at GVA

Well I thought this issue might merit my humble first posting on FT, and apologies if it's an old chestnut (I did check the Read This First, first) - so here goes: last Thursday, having used OLCI for BA735 to LHR as usual, I tried to print my boarding pass at the kiosk at GVA airport.

Having gone through the usual process, the machine produced a boarding pass but it was for a female passenger (I'm male) travelling on Finnair. I tried to repeat the process but the BA system told me I was already checked in.

I took the boarding pass to the Finnair check-in and explained what had happened, but which was treated with a shrug of the shoulders.

I joined the BA bag-drop queue (always a mystery as to what takes so long!), and explained what had happened to the BA (DNATA agency) check-in agent - her reaction: "oh that probably means somebody else will get your boarding pass".

In these days of supposed high security, this didn't seem to me to be a very satisfactory response... but maybe it's not important since the passport check would prevent any unauthorised use, wouldn't it?

Is this a common occurrence? Does it matter? I look forward to hearing the views of the experts!
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