Dear Mr. **************,

RE: Case Number ********

Thank you for forwarding your concerns regarding the body scanners that
are currently being implemented by the Transportation Security
Administration (TSA). On behalf of everyone at Delta, I was so sorry to
read of your deep dissatisfaction that the body scanners are being used
as a means of screening airline passengers.

Please know that these procedures are conducted by the Transportation
Security Administration (TSA). We recognize the inconvenience that
security requirements sometimes impose upon our passengers, and we
appreciate your observations. Your concerns about the use of body
scanners may be further addressed directly with the TSA. You may access
the TSA web site, www.tsa.gov/public/ or you can contact them at:

- Telephone: 1-866-289-9673

- Write to: Transportation Security Administration

601 South 12th Street

Arlington, VA22202-4220

Mr. *************, thank you so much for writing. We will always consider it a
privilege to be of service.

Sincerely,

John M. Smith
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines

__________________________________________________ _______________


Delta doesn't seem to have a good handle on the problem either. It seemed to be a very canned response that didn't even address all the concerns I posted in the intial letter. I have since responded to this and I'm not optimistic about getting a response back.

JBC78