FlyerTalk Forums - View Single Post - What would you ask for ?
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Old Nov 13, 2010 | 10:05 am
  #3  
3544quebec
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25 Years on Site
 
Join Date: May 1998
Location: australia
Posts: 5,962
Difficult because you ask what would I ask for - first of all such an occurrence wouldn't ruin a 2 week holiday for me. If I still had a functioning credit card that worked, then I would enjoy my holiday. But I can understand that others might feel differently and may want to terminate their holiday and return home.

In that case who is liable for the damages - the hotel or the employee? And what damages are reasonable from the hotel? I could understand you expecting the hotel to compensate you for the prepaid expenses like airfare and non-refundable car rental costs. But food for a 2 week vacation??? And 10 nights at any hotel in the chain? This sounds more like "I am trying to get whatever I can out of this" rather than I want a reasonable outcome.

I would expect the hotel to be proactive in making sure I had a superb holiday after this event happened. I wouldn't expect to have to get into negotiations with the manager.
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