FlyerTalk Forums - View Single Post - Flight cancelled due to maintenance problem, this is what they gave me
Old Nov 13, 2010 | 9:35 am
  #6  
Davescj
 
Join Date: Nov 2007
Location: MKE
Programs: BA Gold, DL PM, Hilton Gold
Posts: 2,241
Originally Posted by gardengirl
Yeah I know I was fortunate to get first. I was as patient as could be about the whole situation. Asked nicely for first and when she handed me back our boarding passes she said something like "since you were so patient". I haven't flown Delta much recently and found everyone of the personnel very pleasant on both of our flights. It was a real treat to get upgraded to first since I had my 23 yo daughter with me.
I think it is cool that DL was willing to give the upgrade. The fact that you were not a screaming idiot was probably good, as you pointed out.

It is also this kind of being nice that tends to bring people back to DL, esp where the station people are good.


Dave
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