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Old Nov 13, 2010 | 7:24 am
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KansasMike
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Airline Responses

I emailed United, AirTran and American. Have not gotten a response from UA.

AA seems to get it. AirTran does not.

Here is AirTran's response:

Thank you for contacting AirTran Airways by e-mail. I am sorry to learn of your disappointment, however, we thank you for allowing us the opportunity to address your concerns.

Please understand we no longer perform searches at any of the airports we service and, therefore, have no control over the manner in which security screening is conducted. The Transportation Security Administration is conducting this procedure. For matters associated with screening procedures, please contact the TSA hotline at 1.866.289.9673 or online at: www.tsa.gov

If I have failed to address all of your concerns, please contact me directly in a reply to this message. We hope to have the opportunity to serve you on a future AirTran Airways flight.
Sincerely,


Here is American's response:

Thank you for contacting Customer Relations, I welcome the opportunity to reply.

We understand your disappointment with the current passenger and baggage screening process. The United States Transportation Secretary has vowed to make airport checkpoints swift and secure. To ensure the continued improvement of the airport screening process, the U.S. Department of Transportation has asked us to advise customers to contact the Transportation Security Administration (TSA) directly with feedback or issues concerning security checkpoints. The TSA Consumer Response Center may be accessed toll-free at 1-866-289-9673 or you can use their convenient online customer contact form available at http://www.tsa.gov/contact/index.shtm.

In addition Mr. Smith, I've shared the details you provided with our Corporate Security personnel. While you may also wish to contact your Congressional Representative and Senators in this regard, the airline industry and our government are working in mutual cooperation to ensure the safety and convenience of all airline passengers.

Sincerely,



I suggest that all of us email or write letters to the airlines. They need to understand that many of us (myself certainly included) are cutting back on flying as long as this lunacy remains.
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