Originally Posted by
hardiwv
The Clarins spa is closed during weekends. It is not a spa, come one, it is just a free massage, with ambience music, plus you get a Clarins kit sample.
Rgs,
That is so cheap that they massage offering is not available on the weekends. It's not like the airline lowers its Business Class prices on the weekends so why diminish the service. This truly eats into the brand advantage and since it is not clearly communicated to customers when the massages are available, it hurts AF in the end. I just dont get some of the business decisions AF makes. Now that it is joint ventured with DL-KL-AZ, it should reconsider as travelers from other parts of the world expect luxury when traveling in the premium cabin (and not only on certain days of the week).