Flight/Origin-Destination: AC 115
Date: 11/11
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes, in YQT
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used lounge, didn't eat or drink
Was priority boarding offered (if applicable to your status) and efficient? Offered, not efficient due to circumstances (see below)
If there was a delay, did the gate agent provide timely updates? Yes

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? After 20 minutes on the ground
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were distributed on the ground; menus were not distributed
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Quite good--chicken with saskatoon (?) berry sauce
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments

The departure of this flight was significantly delayed as the A333 that was scheduled to operate the flight developed a mechanical problem and didn't make it to the gate. AC took an A321 from a hangar and had to have it cleaned and catered. Some passengers had to be put on the 1800 flight.

Boarding was a bit prolonged as new boarding passes had to be given to everyone who was still on AC 115; the new passes were distributed for the most part by the GAs as ID was checked (some passengers got theirs in the lounge).

The GAs handled things quite well, and I think overall AC acted quite quickly to get the flight in the air. We arrived at YVR about 90 minutes behind schedule. The only significant disappointment was having to sit in 1C on a 321 rather than in a pod on the A333. I realize that the GAs just want to get everyone in a seat, but the bulkhead seats are really not very comfortable given the restricted legroom.