Flight/Origin-Destination: AC137 YYZ-YVR
Date: 10 Nov 2010
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? NA - connecting flight

Did you use priority security (if eligible) and if so, was it quick and efficient? NA

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - the hot soup is always a good snack in the late afternoon/ evening

Was priority boarding offered (if applicable to your status) and efficient? Y

If there was a delay, did the gate agent provide timely updates?NA

Onboard - J cabin:
Were the crew professional & well groomed? Yes

If there was a delay, were you provided with timely updates? NA

Was the IFE activated on the ground? Yes

Was a pre-departure beverage offered on the ground? Yes

Did crew offer to hang your jacket? NA

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes - didn't pay attention as to when the meal orders were taken.


Did crew offer a hot towel prior to the meal service? Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Again, didnt really pay attention ... certainly was reasonably timed.

How was the quality of all the meals? Good - the chicken and rice meal seems well suited for presumably re-heating in thehttp://images.ibsrv.net/ibsrv/res/src:http://www.flyertalk.com/get/forum/i...tor/smilie.gif aircraft.

Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes - and priority tags seemed to be effective.

Overall experience/any other comments

On time performance, crew was attentive, efficient, pleasant and just seemed genuinely nice. An absolutely excellent flight by all standards.