Flight/Origin-Destination: AC459 YOW-YYZ

Date:10 Nov 2010

Cabin: Y

Status:AC*E

Pre departure
Was check in quick and efficient? Y

Did you use priority security (if eligible) and if so, was it quick and efficient? NA

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - lounge pleasant as usual. Although not a problem, it might be worth noting that when any lounge gets refurbished in the future, many more electrical outlets should be provided to accommodate all the laptops and other electronics.

Was priority boarding offered (if applicable to your status) and efficient? Y -

If there was a delay, did the gate agent provide timely updates? NA


Onboard - Y cabin:
Were the crew professional & well groomed? Y

If there was a delay, were you provided with timely updates? NA
Was the IFE activated on the ground? Y
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10-15 min
How was the quality of the meal/Onboard cafe? NA
Did the cabin crew offer water regularly throughout the flight? Y

Post departure
If you have checked baggage, did it arrive within reasonable period of time? NA - had a connecting flight

Overall experience/any other comments
Quick, efficient, short flight - as it should be