It may be a training issue or just the way they handle the peon line as opposed to the elite lines, but she repeatedly used the term ''low'' and then said it would be 90K. She asked me if I wanted her to low for a ''low miles'' ticket near the beginning of the conversation, told me she had found ''low'' seats outbound if a long layover did not matter, then said she had found ''low'' seats on the return. In fact, at a later point in the conversation when I told her that from my understanding 60K was low, she told me that if I wanted tickets at 60K, I needed to be looking to travel in February or March.

If she had said something like ''the lowest I can find for that time period is medium level which is 90K'' that would have been more direct and honest, and I probably would have just chalked it up to the difficulty in using SKyMiles these days and not started this thread.

I have found seats for my relative for this trip and solved the immediate problem thanks to CO at 55K. BMI has been great and I almost thought about checking one of their partner 45K tickets, but I get too much value intra-Europe with BMI miles (at least until the Miles and Less Borg assimilated BMI DC).