Flight/Origin-Destination: FRA-YYZ
Date: 11/11
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? Yes (online)
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? n/a
Was priority boarding offered (if applicable to your status) and efficient? Yes (priority lane on one side of check-in counters), but completely inefficient. The GA was pulling exec class people from the back of the line and bringing them up to the front (i.e. in front of other exec class people in the same line). Why??? If she thought there were non-exec class in the priority lane, she could have just checked boarding passes of the people in line and removed anyone who didn't belong.
If there was a delay, did the gate agent provide timely updates?
n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? n/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) n/a (I was asleep after take-off and skipped the first meal)
How was the quality of all the meals? Good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
n/a
Overall experience/any other comments:
It would be nice if the FAs could take the menu order before take off (I believe it's the policy, but it's not consistently enforced). I wanted to request the Express menu option (to get my meal later in the flight), but was asleep by the time they came around (in the air) to take orders. So, they had cooked all the meals at the beginning and they were no longer fit-to-eat when I woke up later and wanted to get a meal. But, I will add that the FA that I spoke with was very accommodating and she managed to scrounge up a decent meal for me (made up of appetizers, rolls, cheese, etc..).