Originally Posted by
motytrah
Don't be silly. No center is going to be perfect. However we've had a number of threads now where PMDL PMs and DMs have been quite impressed with the service level. In particular in comparison to CVG and SLC. Your experiences seem to be the exception, not the rule.
CVG is sometimes a whole bunch of
Still > SEA, ATL & MSP.
SLC is very hit or miss. I have had great agents there and terrible ones but, PMDL call centers were far inferior to the PMNW ones. With all the hype I expected better.
The issues from Chisholm were
agent caused not system caused.