Facts? More like one piece of anecdotal evidence. Perhaps the issue is not so much the call center or agents themselves but the elite caller on the other end who knows how to do the job of the agent (and supervisor) better than they do, apparently. And SLC, CVG, or ATL NEVER EVER EVER makes a mistake when ticketing something or tells me that something cannot be done, tries to charge me when they shouldn't, hangs up on me after only checking two or three award flights, is more interested in upselling cars and hotels than giving satisfaction, etc. No that NEVER EVER happens at a PMDL call center. How could it? PMDL can do no wrong.

Read through the comments on Chisholm. You and mersk862 are anomalies based on what people have said. Most comments here indicate a preference of Chisholm over SLC, CVG, or ATL. And many of these comments are made by long time DLers. I think you two must be the outliers. But that doesn't surprise me. Neither of you seem to have much complimentary to say about PMNW anyway, so I guess I'll just stop bother trying to bark up that tree.

Give me Chisholm over SLC (or CVG, or ATL) any day.