Originally Posted by jackal

Right now, the order they bump people out of F in is screwed up. It should be first by booking type (paid F first, then award F, then advance confirmed upgrades [H-Up fares, certificates, and miles], and then finally complimentary upgrades [the 100/72/48-hour ones] in order of status and waitlist time) and only then (in the case of a tie) based on check-in or booking time.

You may wish to write in your thoughts on this matter to Customer Care. Maybe with enough squawking, they'll fix their bump order.