I've had a problem at a Courtyard two weeks in a row. They upgraded me to a nicer room the second week and I found a broken beer bottle underneath the drop down bed. The manager wanted to comp me the room for the night and explained my situation about it being expensed. He asked if 10,000 points would work instead for the issue. I would ask for points instead of a bump in nights.

The worst they can do is tell you no when you ask for something is what I have learned.

Zach