FlyerTalk Forums - View Single Post - Need suggestions on compensation for in-room problem
Old Nov 8, 2010 | 9:18 pm
  #1  
LessO2
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Join Date: Oct 2004
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Need suggestions on compensation for in-room problem

Intentionally staying vague on the exact details.

I am a Plat staying three nights at a FS Marriott in North America. I have a problem with my room, manager comes up to the room, agrees it's a problem. But the hotel sold out, manager apologies, but says he cannot switch me to another room. Promises the problem will be fixed the next day. He comps me the room for the first night.

The gesture of comping the room is appreciated, but since I'm getting reimbursed for the room anyway, should I ask for something more tangible in my MR account, and let them bill me for the night?

Could easily ask for points I guess, but I sure could use a lift in credit for nights since as of right now, I'll be just shy of Plat re-qualification.

Any suggestions?
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