Food and Beverage:
I only had a chance to eat breakfast at Sixteen, the hotel restaurant which is a very high ceilinged space with panoramic views of the Chicago skyline. In summer, there is an expansive terrace for al fresco dining. Breakfast options are a la carte with a full american breakfast with two eggs, choice of breakfast meats, potatoes, toast, coffee or tea, and juice running $31. The quality is high and the service efficient and cordial. The restaurant serves Julius Meinl coffee which is a big plus!!
Sixteen is the hotels all purpose restaurant serving breakfast, lunch and dinner. In the evening, Rebar, which features a "liquid kitchen" with custom made cocktails and sushi is available for guests and feature a nice vista of the River and the Michigan Avenue bridge.
Service:
I thought the service was very good -- the hotel got the 80% of what makes a very good hotel. However, I felt that they were missing the final 20%, that polish and the small details which make for a true luxury hotel experience. For example, I requested for an extension cord which they did not have. The hotel did send up Engineering to install a power surge protector with additional outlets. The Engineer was in the room installing it as I returned from dinner. I asked if the plug I needed to plug in would easily fit, he simply replied yes and left the room. At a true luxury hotel, the Engineer would have offered to plug it in for me.
Communication problems -- as I was changing at 10pm at night, housekeeping rang the doorbell once and practically barged into the room. While the housekeeper was apologetic he did mention that the list he has shows the room as unoccupied which was clearly not the case.
Otherwise, the Front Of House staff are all professional and courteous; I did encounter some staff who would walk past without a greeting.
Other impressions:
I was pleasantly surprised by the Trump -- the hotel is very understated and has a fantastic location. However, there are some oddities: the restaurant serves Julius Meinl coffee but the tea is from Harney & Sons, which is what The Venetian and Palazzo in Las Vegas serve. There are Miele cooktops in the rooms and suites but only Trump branded toiletries in the bathrooms.
I think this is a solid choice in Chicago but well behind the standby's of the Four Seasons, the Ritz Carlton (A Four Seasons Hotel), the Peninsula, and the new Elysian.
Virtuoso:
The Trump is a Virtuoso property and Virtuoso guests receive:
Upgrade upon availability at check-in
Daily continental breakfast for 2
$100 USD Spa credit once per stay valid towards any 90 minute spa treatment and is not applicable to retail products