Checked into this hotel last night, always stay here for about 8 weeks a year because work frequently brings me out to DEN. You think they would know me by now, and most people do... but the lady who checked me in at the front desk did not look excited or happy at all (I believe she was the front desk manager or assistant manager). I did not recieve the usual Diamond VIP welcome card, and no diamond ammenity offered. Also, as a Diamond I typically recieve a premier room on the end of the floors that wrap around the building. Then I realized that my # might not be on my reservation. When I asked the agent she said 'you have diamond?!' - I am a little young but young people travel a lot for work too - its not always old men! So, she gave me the diamond ammenity card and that was it. Usually the front desk is very good here and happy to great everyone, especially Diamonds.

So, when my coworker checking in next to me got an upgrade, I asked for a better room... again, the agent looked like she could care less and informed me the hotel was compeltely booked. I thought it was strange that she couldn't look to move around any other rooms, and I was obviosuly not the last person to check in for the day. She then offered me an additional 1000 points, which was nice of her, and I took it and went on my way. Well, when I got to my room on the 4th floor, I found that the windows didn't even look outside! They looked down into the lobby of the conference rooms! I thought this was unacceptable - I travel all the time and I really don't need an amazing room, but I do appreciate how Hyatt usually tries to give me better rooms. I would have hoped once the lady at the desk heard I was diamond that she would have been all over finding me a better room. So now I was mad again.

I went back to the desk and talked to a different guy, and said just move me to a room with windows that look outside, I don't care what type of room. So he informed me that all rooms are taken, and I informed him that I clearly wasn't the last person to check in for the day, so to give me a different one. He then told me they had been blocked for Platinums and Diamonds - annoying considering I am a Diamond! So I had to tell him that I am a Diamond so move a Platinum that hasn't arrived yet (Also, I'm pretty sure that it wasn't only diamonds/plats left to arrive for the day). Now, this whole situation sounds to me like they pre-blocked rooms for Monday/Tuesday arrivals because Sunday's are typically very slow at this hotel, and this lady was just unwilling to move me to a new room. The guy went in the back to the office talk to the lady that checked me in (the Manager)... and he came back out with new room keys. They ended up moving me to a room with 2 double beds (which I don't like because the Hyatt double beds are very tiny, even for 1 person!)... but at least it has a window! I just have a bad taste in my mouth after all this because I've always had good experiences at this hotel...

Not sure I have grounds to complain anymore, but just wish this situation worked out differently... and wish I wasn't in a standard small room with 2 double beds all week! Sometimes going the extra mile makes all the difference. The check-in experience really sets the tone for either a great or horrible stay. Management needs to remember that...