Not a bad property but not great from this Diamond's perspective. Property itself ok but the service a disaster. Front desk kindly offered an upgrade to a 'suite' due to my wife's birthday, but asked us to check in later for it to be available. Hours later, I check in, key not coded properly, down to front desk again, repeat several times, and it's a regular room. Down to front desk again, clueless staff, eventually get the upgrade and the 'suite' is 2 interconnected regular rooms, with the 2nd room having all the furniture removed. It was practically empty apart from 2 very small chairs - most bizarre. We never used that 2nd room. Wouldn't have bothered if they hadn't made such a big deal of the upgrade to begin with. One of many bizarre incidents.

Cheap rates though everyone working for a tip, in a not very subtle way. Not a great walk to Universal (good 10-15 minutes, several lizards in high heat!) If $$$ permits stay at the Hard Rock.