Did they ever get the complimentary shoe shine service sorted? I had a stay about a month ago and saw the shoe shine service listed in the amenities book. I called the front desk and they were very confused about this service and said they never heard of it. I tried again the next morning figuring I would get a different host and maybe they would know more. Didn't have any luck at all as they said the hotel does not offer this service. In the end, I had to go find a shoe shine place open on the weekend which was rather difficult as most of them close on Sat and Sun.