Originally Posted by
thebluejean
Does anyone know the name of the group in AA call center (not Revenue Management) to check with CX to release the seats?
I saw there are F seats available under Awards/CX but when I switch to Awards/One World, these seats are not available under KVStool???
I called AA but the agent didn't have any clues who can call CX from AA.
Searching KVS under Awards/CX shows availability for CX members, not partner availability. Awards/One World will accurately show availability for partner awards on CX. If there is availability for CX but not partners, that's just the way it is. You cannot call AA and ask them to contact CX to "release" award seats.