I had a terrible experience with Egyptair and I'am asking your advise on how to proceed to get reimbursed...

Shortly this is the story:

a) booked tickets from their internet website
b) payment has been processed and my Credit card account has been debited for the full amount (approx. 1000€)
c) I didn't receive any email of confirmation
d) Called the egyptair support they gave me the reservation number of the trip, however, no e-ticket was issued.
e) called again egyptair and reported the fact that I just had the reservation number and no email with confirmation of eticket number, egyptair told me that they had some IT problems and were unable to send me eticket numeber, but there would be no problem to get the flight
f) went to the airport to get the flight but at check in egyptair personnel denied me to take the flight since they stated that ticket was automatically cancelled by the system and no eticket has ever been issued.
g) went to ticket office of egyptair and they told me that no new ticket could have been issued since the flight was fully booked
h) went home(((

I'm an elite plus frequent flyer and sincerly such a situation ever happened to me. As a result I:

a) couldn't take the flight and had to renounce at my holidays
b) have my credit card account debited for 1000€ and couldn't get the flight
c) had to pay the first night of the hotel at my destination

What should I do in your opinion...

Thx for your reply...

Andrea