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Old Nov 4, 2010 | 9:46 pm
  #15  
RealHJ
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Originally Posted by safigan
Mine too. Totals correct, details wrong in several places. I have missing flight segments, doubled MQMs, etc. in the detail but the total is correct. This is nightmarish if you're actually missing miles. DL has some serious database issues.
Not so much database (as the totals are correct), as display (interpreting and parsing the data from DB).

They seem to be filtering out and not displaying quite a few transactions.

Now with the new interface, things have went from bad to worse (it seems that QA is something that Dullta IT is adamantly against). For example, one day I did three SkyMiles Marketplace purchases. Two of them show. One does not. Miles are deducted from total, but the transaction simply does not show. I asked CS, they confirmed that they see it and said that if I don't it must be one of the many bugs with dullta.com SkyMiles activity display (of course, it has not been fixed - fixing bugs is another thing that Dullta IT seems to be adamantly against).

Also, for car rental miles, it used to show the city (location) before, now it no longer does so.

Now, to give Dullta credit, I do have some miles from a ticket redeposit earlier that I was perplexed how come they don't show (ticket redeposit was for partial and not full miles) now show in the new interface (in the old one, only a part of that showed).

It seems that now a few things that didn't show before (but affected the total show), but more things that did show before (and affect the total) no longer are displayed, or are displayed incorrectly (e.g. mileage doubled).

It's just a mess. No wonder why Dullta does not display the running total (for each day, after each transaction, the miles and MQMs total) - purposefully making it very difficult if not impossible to reconcile the statement and forcing customers to do it manually, knowing that if it did then the totals would not add up and would show some additions and deductions of miles not displayed as any transaction (as some transactions Dullta likes to filter out and not show - why, I have no idea).
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