FlyerTalk Forums - View Single Post - Is there a order for United FSs to not smile and say please and thank you?
Old Nov 3, 2010, 12:25 pm
  #54  
seaflyguy
 
Join Date: Nov 2010
Location: Seattle, WA
Programs: DL Plat, Hyatt Glob, AA 1MM. Former UA 1K, AA Exec Plat
Posts: 311
So what's the answer to all this?

It's tempting to blame unionized workforces and seniority-based contracts, but DL FAs aren't unionized, and I haven't been overly impressed by them, whereas AS FAs are unionized, and they seem much friendlier than their mainline legacy carrier counterparts. So it can't be just the union / seniority issue. What else is at play? How can the mainlines -- UA, DL, AA -- address this problem? I'm sure there are lots of people with a good insider understanding of this situation who can comment.
seaflyguy is offline