<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Hoc:
I lost all faith in AA agents as of my last phone call. On the AANYC promo, the agent said absolutely and with 100 percent authority that a flight originating anywhere other than New York would not qualify for the promotion. When I pointed out the language stating that the promo applied to flights "between" the two places, she did an instant turnaround and with just as much authority said that a flight could originate in California.
She promised to send me an email to that effect, but she never did.</font>
Well, we should have expected this eventual outcome of the "hang up and call again" game - no need to call again now, the same agent can give you two opposing stories in the same call!
This topic was, of course, prompted by AAgents' being apparently clueless about the current promos. This is very sad. Some games are fun when you have to figure out the rules as you go, but not the miles game. AA, make this a top priority on your list of upcoming improvements.