Here you go Cookie:

http://www.flyertalk.com/forum/canad...-terminal.html

Also the article which you misquoted above is:
Pearson named worst airport in Canada

http://www.thestar.com/news/article/...port-in-canada

Pearson International Airport is the worst airport in the country, according to a new poll.

Some 28 per cent of respondents in the FlightNetwork.com poll said Toronto’s airport was their least favourite.

The online travel website’s poll asked nearly 800 Canadians about bad pre-boarding experiences.

The number one gripe, at 18 per cent, was bad service. Canadians also complained about overcrowded and rundown airports, slow security checks, and a lack of food and entertainment choices.

Montreal’s Pierre Elliot Trudeau Airport came in second-worst at 16 per cent, followed by Winnipeg International Airport at 14 per cent, Edmonton International Airport at 10 per cent and Halifax Stanfield International Airport at 6 per cent......”