Thanks to everyone for the spirited debate. I guess I opened a bigger can of worms than I thought I would, but it seems that this topic is bigger than my one whiny experience.

Speaking of which, today I got an e-mail; apparently the hotel did read my comment card where I expressed disappointment with much the same tone as in my original post. Here, verbatim, is the e-mail (which pleases me quite a bit, actually):

Good Afternoon Mr. DJ_Iceman,

I apologize that you were disappointed with your room selection during your last stay. I agree with you, that as a Platinum Premier Member, you should be given first priority when we are assigning our rooms. I appreciate that you recognize that task can be more challenging when we are sold out, but regardless, our goal is to ensure you are happy and satisfied each time you visit.

Please feel free to reach out to me the next time you are in town. I will see to it personally, that you are offered our best available room.

Thank you again for your feedback. I will share it with our Front Office Leadership to ensure we are more diligent in the future.
Best,
Andrea Knowles-Mondello
Assistant General Manager