Originally Posted by knope2001

I'm sure they're not exactly happy with the ongoing issues, but put the impact of this in perspective. What is not functional? People's online access to their FF accounts.

It certainly isn't a good thing, and it doesn't reflect well on the image of the company. And the longer there are problems the more unhappiness there will be. But this isn't the type of event that costs them sales or creates havoc at the airport.