Originally Posted by
MikeFromMKE
Do you work in IT? They are merging 2 separate systems and also upgrading it in the process which is not an easy thing to do. If it were a minor upgrade then yes, this would be unacceptable but this is a one time process to get all the frequent flyers on the same system.
Do I need to work in IT to know that a company can run redundant systems until they workout the integration of their middleware and database integration? Any reason they couldn't run concurrent systems until they finished testing their integration and done a competent QA trial? Clearly they didn't stress test their integration before flipping the switch. Integrations like this happen all the time. And to answer your first question, no, but I've worked for a big five consultancy doing massive ERP integrations and installations for much larger companies than this.