Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
These are precisely the situation in which CO gate agents (at one point) were instructed to board flights by status.
Has this policy (if it were indeed) been retracted? If it has not, CO absolutely needs to do a better job of informing its agents.