Weather Delays and Complaining....
Weather delays are clearly a fact of life, particularly in winter. Trying to get home Sunday/Monday from Boston to Austin, however I was booked on no less than FOUR separate routings. Rather than getting home at 5:45 PM Sunday I got home at 10:15 PM on Monday. I'd be interested in the opinions of folks on this board if the following circumstances warrant a complaint:
The facts:
Plat
First Class (45K domestic award).
First flight, through ORD, leaving Boston around noon on Sunday. Delayed 20 minutes before boarding. After another 20 minute delay pilot tells us ORD has a nationwide ground halt, flights are being cancelled, and we are facing a major delay. Offers opportunity to disembark and rebook. I do so, after confirming with ground crew that flights are indeed being cancelled out of Boston.
Booked on the only available flight BOS-LGA-HOU-AUS at 4 PM. Flights to DFW are available, but no seats to AUS. BOS-LGA is delayed breaking my connection. Told no way to get me to Austin on Sunday. No offer to overnight me in DFW so I can arrive at a decent time in the morning. A not-particularly-helpful Eagle rep puts me on the 6:42 AM flight to DFW, to get me into AUS at noon. At least I get a half a day of work in on Monday.
BOS-DFW flight is cancelled an hour and a half after this booking is made. AA calls my Austin number IGNORES THE CLEAR MESSAGE IN AUSTIN GIVING MY CELL PHONE NUMBER AND LEAVES A MESSAGE IN AUSTIN. Helpful. Blissfully unaware, I wake up at 5AM, check the flight status...and find out it is cancelled. Call up AA Plat line and am given two choices: a horrible RJ connection through St. Louis at noon and a DFW connection leaving at 2:55 PM. THE AGENT DOES NOT INFORM ME OF A MAINLINE CONNECTION THROUGH STL-DFW-AUS LEAVING AT THE SAME TIME AS THE CANCELLED FLIGHT.
The FOURTH flight works basically as expected, alibeit with an hour delay getting into Austin.
To my mind this goes well beyond weather-related issues. I am gobsmacked that AA could allow ANY passenger, let alone one of their frequent flyers, to be forced on THREE INVOLUNTARY RE-ROUTES on the same flight!