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Thread: Hyatt Regency Waikiki Beach Resort - Upgrade Question
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Old Oct 27, 2010 | 7:41 am
  #2  
Gold Passport Concierge
No longer used by Hyatt; use World of Hyatt Concierge
25 Years on Site
 
Join Date: Jul 1999
Posts: 1,628
Originally Posted by poptarts
I would like to book a room and use 3000 points to upgrade to the Regency Club. When I call the goldpassport department to request the upgrade, they say I must book a "rack rate" room at $414.00 a night, then I can use my 3000 points. However, the Hyatt website rate for an Ocean View Regency Club is only $366.75.

Why is it cheaper to not use my points?

My dates are 12/9-12/10.

Thanks!
The Hyatt Regency Waikki Beach Resort & Spa is running a special during those dates, called the Advance Purchase rate. The rate is full pre-payment, non refundable. The 3,000 point upgrade to the regency club is based on the hotel's prevailing rate for that night. With the 3,000 point upgrade, a credit card is required to hold the room, without a pre-payment and you can cancel by 3PM HST 72 hours prior to arrival.

Nick B.
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