Originally Posted by
adrianjc32
Usually these customers are either commercially important or premier card holders. It doesn't mean other customers in the queue are not valued, just that they are not valued as much by BA as a CIP or Prem
Edited for accuracy. And diplomacy removed.
I quite see that the Red Jacket can't debate this with the entire queue, but it wouldn't hurt to at least say something to the person in front of whom they are directly inserted. It need not even be a request - but to say nothing as if that person didn't exist strikes me as unnecessarily brusque.