Originally Posted by cakegirl

So the sales manager called me back finally, but I don't feel any better. It was a lot of excuses ( we were short staffed, we tried to fix the situation, we did the best we could) and even more of "I wasn't here this weekend, so I can't comment on that." There really isn't anything they can do to make up for it. The wedding is over and I am embarrassed that I chose the hotel and that my city was so unwelcoming. I asked that the GM call me because he has not yet returned my email. I would just like to hear a sincere apology from someone! I will send an email to the corporate offices and post reviews online, but beyond that I am not sure there is anything I can do.
Thanks for the congratulations, it was an amazing night otherwise.