Thank you Mod! I do know how annoying it can be for the same-ol topic to be posted ad infinitum. Sorry to have contributed.

I don't fly often enough to have felt a need to join this forum before - maybe three or four times a year, and I've never encountered a situation I didn't know how to handle. But I've wondered about this particular situation on occasion, so I appreciate all the links to other threads. I'll skim through them.

Do you all think that there is any likelihood of compensation for my friend? Or does the fact that she shut up and took it mean that she can't now go back and ask for anything?