FlyerTalk Forums - View Single Post - Why Does Hyatt Deduct Points For Award Stays Immediately But Never Refund The Points?
Old Oct 25, 2010 | 10:42 am
  #2  
FD1971
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Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
We all know that Hyatt's IT leaves a lot to be desired and that one has to live with it...

They get an email from me once a month with a summary of all the points that are missing and normally it is corrected within a couple of days...

Much easier in comparison to contacting them after every stay, not to mention calling them...

It is inconvenient?

Yes, but I cannot say that SPG or IHG are significantly better, so there is no competitive disadvantage at all and I highly appreciate the ability to book awards a minute before the stay now vs. a week before only back in the days... ^
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