We all know that Hyatt's IT leaves a lot to be desired and that one has to live with it...
They get an email from me once a month with a summary of all the points that are missing and normally it is corrected within a couple of days...
Much easier in comparison to contacting them after every stay, not to mention calling them...
It is inconvenient?
Yes, but I cannot say that SPG or IHG are significantly better, so there is no competitive disadvantage at all and I highly appreciate the ability to book awards a minute before the stay now vs. a week before only back in the days... ^