So Hyatt now takes points out of your account right when you book an award stay. Fine. Less people booking speculative awards.

But why when the award is canceled do the points not get returned automatically?
Hyatt CS agents always say that the points will go back automatically within 24-48 hours, but 100% of the time I find myself calling back a few days later to get the points manually returned.

And if I ask right away when I cancel for the points to be manually put back I often encounter strong resistance from the agent.

And on a related note, why can't awards be canceled online? If they can be booked online surely there must be a way to allow them to be canceled online as well!