My point is DJ and I have been around FT for many years - I've gotten to know his/her personality as well as anyone can from an online board - his/her expectations have never seemed to me to be over the top (infact I believe he/she is extremely fair in their point of view) and while I haven't a clue what the operational issues might have been, to me there were a few things in his post which made it sound as if something might have happened such as a "blown block" which is why I recommend he share his story with the GM - again it's not that he only received what he reserved but at the very least he saw that he was upgraded only to receive a standard room upon arrival so an explanation might help understand exactly what occurred