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Old Oct 25, 2010 | 3:53 am
  #5  
goodandclassy
 
Join Date: Nov 2008
Location: Enn Why Cee
Programs: DL, CO, LH, BA etc...
Posts: 1,570
The airport agents have more flexibility (than reservations agents) with providing upgrades for 'looser' terms, based, among other things, on load factors in all cabins.

If they were oversold in the back, they had no problem moving you up for a fee, plus miles - and the need to op-up, for example, was then reduced by two
plus, the station gets to keep the EUR400 --> a nice chunk of change
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