Originally Posted by
loneraven
Yet there will be nothing on the website to inform you of this seemingly deceitful practice. So let this be a warning to all: don't take it for granted, always cancel and rebook even if the lower rate is now reflected in your reservation.
I still feel pretty incredulous about the whole thing. What shady business practice. I might just cancel my reservation and take my business elsewhere even if it means I'd have to pay a higher rate.
You got the rate you reserved. You just didn't get the temporarily lower rate.
I've had the same thing happen to me with a AAA reservation. But then, I generally check my personal Hertz reservations to see if a lower rate is available a week or two before the trip. I always adjust the reservation and re-confirm/save it to lock in the lower rate.
(By the way, there are some corporate rate programs with Hertz where the rate is, by contract, allowed to float down or UP, even if reserved at a certain rate -- those show up as "Rate Subject to Change" or similar language by the rate itself in the confirmation letter. AAA rates aren't like that, though.)
It is confusing and Hertz should add language about "there is a lower rate available; re-save your reservation to confirm it." But IMHO it's not deceitful or shady, unless you were charged more than you originally agreed.